We were even told that a refund had been PROCESSED & CONFIRMED to our original payment method on November 9th. I can provide more details if necessary including a time line, but essentially, we were pressured into a DropBox for Business trial, then billed for it, then abandoned once our credit card was processed.Īll attempts to contact DropBox are met with either first level support (even when we provide history / past ticket numbers, we get "This is the first we've heard of this problem! Please provide us your contact & transaction details") or we get bland updates ("We're working hard on a resolution to this issue for you!" or "This request has been forwarded to a member of my team who specializes in this kind of issue"). I am absolutely appalled at DropBox Support! How can they still be in business with sketchy-ass practices like this?
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